8mbed's Privacy Policy

8mbed may collect the following types of information to improve your service quality and ensure secure transactions:

• Identity Information: Name, date of birth, national identity card number (where applicable).
• Contact Information: Email address and communication preferences.
• Financial Information: bKash, Nagad, Rocket, or Upay account details and transaction history — for payment processing purposes only.
• Device and Browsing Information: IP address, browser type, device identification details, and cookies.
• Usage Information: Pages visited on the site, gaming patterns, session duration, and click data.
• Account Information: Username, account settings, and preferences.

We only collect information that is necessary to provide and improve our services.

8mbed collects your information in the following ways:

• Direct Collection: Information you provide during account registration, login, deposit, or withdrawal processes.
• Automated Collection: Your browsing behaviour is tracked through cookies, web beacons, log files, and similar technologies.
• Third-Party Sources: Necessary information from payment gateway providers and identity verification services.
• Customer Support Interactions: If you contact us via live chat or email, the details of that conversation may be stored.

8mbed uses your collected information for the following legitimate purposes:

• Creating, managing, and verifying accounts.
• Processing deposit and withdrawal transactions.
• Preventing and detecting fraud, money laundering, and illegal activity.
• Age verification — our services are for those aged 21 and above only.
• Providing a personalised gaming experience and relevant offers.
• Providing customer support and resolving issues.
• Improving platform security and performance.
• Complying with applicable laws and regulations.
• Enforcing responsible gaming policies.

The security of your personal information is of great importance to us. 8mbed takes industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Access Controls: Only authorised personnel can access specific information required for their role.
• Regular Security Reviews: The security of our systems is regularly assessed and updated.
• Firewall Protection: Advanced firewall systems are used to prevent unauthorised access.

Your information is retained for as long as necessary. Even after account closure, some information may be kept for a defined period to meet legal obligations.

8mbed does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification Services: With verification agencies to confirm age and identity.
• Technology Service Providers: With trusted technology partners who assist in operating our platform.
• Legal Obligations: To comply with court orders, government directives, or applicable law.
• Fraud Prevention: With relevant authorities to detect and prevent illegal activity.

All third-party service providers are required to operate under strict confidentiality agreements.

The 8mbed website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of Cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences and settings.
• Analytical Cookies: Used to understand how users interact with the site — these do not directly identify you.

You can control or disable cookies by changing your browser settings. However, this may limit some functionality of the site.

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of your information if it is inaccurate.
• Right of Erasure: In certain circumstances, you may request deletion of your information, subject to legal obligations.
• Right to Restriction of Processing: In some cases, you may ask us to limit how your information is processed.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Portability: You may request your information in a structured format.

To exercise these rights, contact us by email: [email protected]

8mbed's services are strictly for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the information.

A note to parents — if your child has created an account on our platform, please contact us at [email protected].

To operate our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Transferred information is processed while maintaining the protection standards described in this policy.
• Appropriate contractual safeguards are in place for transfers of data to third countries.
• All transfers are conducted in compliance with applicable data protection laws.

8mbed reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the website.
• By sending a message to your registered email.
• By updating the "Last Updated" date at the top of this page.

If you continue to use our services after changes are made, you will be considered to have agreed to the updated policy. You are advised to visit this page regularly.

8mbed prioritises responsible gaming. To this end, we analyse information about your gaming behaviour so that:

• Patterns of excessive gaming can be identified and support provided where needed.
• Voluntarily set spending limits and self-exclusion features can be kept in effect.
• The platform can be maintained as a safe entertainment environment.

To learn more about responsible gaming, visit our Responsible Gaming page.